TRADE AND INVESTMENT CONSULTANTS LIMITED
PRIVACY POLICY
Last update: 6th August 2020
This Privacy Policy applies solely to information collected through the web site located at tradeinvestmentconsultants.com and data collected from participants who registered for one or more of our events (collectively, the web site and the app shall be referred to as the “Platform“); whether accessed via computer, mobile device or other technology. The Platform is offered by Trade and Investment Consultants Limited (TICL), who is the data controller.
This Privacy Policy explains what information may be collected through the Platform, how such
information may be used and/or shared with others, how we safeguard it and how you may access and control its use in connection with our marketing communications and business activities.
Quick Guide to Contents
What this Statement Covers
Personal Data We Process and How We Process It
How Personal Data Is Shared
Data Subject Privacy Rights and Choice
Children’s Privacy
International Transfers
Retention
Security
How to Contact Us
TICL is committed to protecting your privacy and providing you with a positive experience on our website and while using our services.
This policy explains TICL’s practices when we process your personal information (data), this statement may be updated periodically. If we plan to make any material changes to the way we handle personal data as described here, we will notify you by posting an updated version of this policy on our website. Changes to this policy are summarized in our Change Log.
We may supplement this policy with “layered” notices, or other disclosures contained within or in connection with the provision of the services, which may describe in more detail our data collection, use and sharing practices. Unless we say otherwise, such supplemental privacy statements will govern how we may process the information in the context of the specific product or service.
What this Statement Covers
This policy applies to the personal data we process as a data controller and data collected directly.
Personal Data We Process and How We Use It
The personal information we process include name, email address, and device identifiers, data and telemetry (such as IP address) when such data is linked or tied to a specific person’s device.
| Types of Personal Data | How We Get It | What we do with it | Legal Basis for Processing |
| Attendee Data Information we collect when you register to attend a free TICL Webinar, such as: First Name Last Name Email | From the free TICL Webinar registration | Store your details in our database. Display your user avatar to meeting participants. Send you subsequent marketing communications regarding TICL events, information and, where applicable, offers from co-sponsors | Legitimate Interests |
| Operation Data: Technical information from TICL’s software or systems hosting the Webinar, and from the systems, applications and devices that are used to access the Services, such as: Configuration Data: information about the deployment of TICL Services. Webinar metadata: metrics about when and how webinars were conducted. Feature Usage Data: information about if and how Service features were used. Performance Data: metrics related to how the Services perform. Service Logs: information on system events and states. | Automatically through use of the Services | Facilitate the delivery and optimization of the Services. Monitor performance of our data centres and networks. Provide Account dashboards and reports. Provide support. Maintain the security of our infrastructure and Services. Administer our disaster recovery plans and policies. Detect, investigate and stop fraudulent, harmful, unauthorized or illegal activity (fraud and abuse detection) Confirm compliance with contractual obligations. Comply with legal obligations. Create anonymized and/or aggregated data to improve our products and for other lawful business purposes. | Legitimate interests |
| Support and Feedback Data, such as: Support Data: information that has been provided by a customer to TICL or is otherwise processed in connection with support activities such as support chats or calls (including recordings of those calls) and Service support tickets. Survey Data: Feedback in relation to use of the relevant Services. | Directly from a TICL user | Respond to requests for support, conduct anonymized, aggregated analytics to improve performance. | Legitimate interests |
| Persistent Identifiers on Marketing Pages Data collected through the use of cookies and pixels from tools (such as Google Analytics and Google Ads), such as: Internet protocol (IP) addresses, Browser type, Internet service provider (ISP), Referrer URL, Exit pages, the files viewed on our marketing sites (e.g., HTML pages, graphics, etc.), Operating system, and Date/time stamp Approximate location (e.g., nearest city or town) Please see our Cookie Policy for more detail. | Depending on how you choose to configure our cookie preference tool, we may collect this info automatically from our web pages and other online services | Analyse how our website is used so we can improve your experience. Complete orders and remember your settings. Identifying language preferences. Evaluate the success of our marketing campaigns. Marketing, including facilitating tailoring of advertising you see when you are on other online services | Consent, Legitimate Interests |
The table below describes TICL’s processing of personal data as a data controller.
How Personal Data Is Shared
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this policy or where there is a legal requirement.
Data Subject Privacy Rights and Choice:
Right to not provide consent or to withdraw consent.
We may seek to rely on your consent in order to process certain personal data. Where we do so, you have the right not to provide your consent or to withdraw your consent at any time. This does not affect the lawfulness of the processing based on consent before its withdrawal.
Right of access and/or portability.
You may have the right to access the personal data that we hold about you and, in some limited circumstances, have that data provided to you so that you can provide or “port” that data to another provider.
Right of erasure.
In certain circumstances, you may have the right to the erasure of personal data that we hold about you (for example if it is no longer necessary for the purposes for which it was originally collected).
Right to object to processing.
You may have the right to request that TICL stop processing your personal data and/or to stop sending you marketing communications.
Right to rectification.
You may have the right to require us to correct any inaccurate or incomplete personal information.
Right to restrict processing.
You may have the right to request that we restrict processing of your personal data in certain circumstances (for example, where you believe that the personal data we hold about you is not accurate or lawfully held).
Right to lodge a complaint to your local Data Protection Authority.
If you are an EEA resident, you have the right to complain to a data protection authority about our collection and use of your personal data.
How to Exercise Your Rights?
To exercise any of the rights above, call us on:
+44 20 7287 4227 or +234 815 246 4819.
You may also submit a request to the following address:
20-22 Wenlock Road, London N1 7GU Or
11 Adeboye Solanke Street, off Allen Avenue, Ikeja, Lagos.
Marketing Communications
You may receive marketing email communications from us where permissible. If you would like to stop receiving these communications, you can update your preferences by using the “Unsubscribe” link found in those emails.
Children’s Privacy
This platform is not directed to children under 13. We do not knowingly collect personal information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her personal information without the parent/guardian’s consent.
International Transfers
TICL operates globally, which means personal data may be stored and processed (for example stored in a data centre) in any country where we or our service providers have facilities or hold events. By using TICL or providing personal data for any of the purposes stated above, you acknowledge that your personal data may be transferred to or stored in the United States or in other countries around the world. Such countries may have data protection rules that are different and less protective than those of your country.
If you are a resident of the European Economic Area (EEA), and your personal data is transferred outside of the EEA, we will:
Process it in a territory which the European Commission has determined provides an adequate level of protection for personal information; or
Implement appropriate safeguards to protect your personal information, including transferring it in accordance with applicable transfer mechanism, including the European Commission’s standard contractual clauses or the Privacy Shield Framework.
Retention
We will retain your personal information as needed to fulfil the purposes for which it was collected. We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our rights and agreements.
We will retain personal data for as long as required to do what we say we will in this policy, unless a longer retention period is required by applicable law. The criteria used to determine our retention periods include:
The length of time we have an ongoing relationship with you and provide our services to you (for example, for as long as you keep using our services);
Whether we have a legal obligation to keep the data (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
Security
TICL is committed to protecting your personal data. We use reasonable and appropriate technical and organizational measures to protect personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into due account the risks involved in the processing and the nature of the personal data. Please see our Data Security Policy for more detail.
How to Contact Us
If you have any privacy related questions or comments related to this policy, please call us on
+44 20 7287 4227 or +234 901 187 7191
You can also contact us by writing to this address:
20-22 Wenlock Road, London N1 7GU or
Post Office Box 630, Ikeja, Lagos.